Frequently Asked Questions

ORDER STATUS - PEDOMETER QUESTIONS

1. How Do I Check on the Status of my Order?
Call: 888-808-9786. Please have your order confirmation number available when calling.

2. Who do I call with questions about the pedometer (how to use; how to program; received a defective pedometer)?
A toll-free number is printed on the instructions included with each pedometer: 888-808-9786.

3. Do I have to order a pedometer for every person covered under my policy?
No. You can order fewer pedometers if not everyone covered under your policy wants to participate.

4. Do I have to order all of the pedometers I'm eligible for at the same time?
No. You can order fewer now, and order the balance later if someone covered under plan wants to enroll at a later date.

EMAIL ADDRESSES - DAYTIME PHONE NUMBER

5. Why do you want my email address?
Your email address will be used only to communicate with you about your order. You will receive a confirmation of your order via email.

6. I don't have or don't want to provide an email address.
You will receive an Order Confirmation Number on the screen at the end of this session.

7. What will you do with my daytime phone number?
Your daytime phone number will be used only to communicate with you about your order if we need to.

ORDER CONFIRMATION - SHIPPING

8. Can you mail or fax me a confirmation?
No. You will receive an order confirmation number at the end of this session, and we can email you a confirmation as well.

9. Can you ship pedometers to different addresses?
No. We can only ship the entire order to a single address. Your shipping address will be verified online with you.

10. Shipping Address Changes.
Any changes made to your shipping address for this order will NOT be made on your policy. To make changes to your policy, you need to contact your local FEP Customer Service Representative. Information about your local FEP Customer Service Representative is located on the back of your Identification Card.

MEMBER ID NUMBERS

11. Find the Member ID Number.
Your Member ID Number is found on the front of your Identification Card. It starts with an "R" and contains 9 characters.

WALKINGWORKS® PROGRAM

12. How much does it cost to enroll in the WalkingWorks® Program? How much does the pedometer cost?
Nothing. The Service Benefit Plan WalkingWorks® Program is an exclusive, free member benefit for current enrollees in the Service Benefit Plan for Federal employees.

13. Who can enroll in the WalkingWorks® Program?
Each member of your household covered under your Service Benefit Plan is eligible for a pedometer and enrollment in the WalkingWorks® Program.

14. How do I enroll in WalkingWorks® Program?
Complete instructions and program materials are included with the pedometer. Or you can enroll online at: www.fepblue.org.

15. Other questions about the WalkingWorks® Program?
Please contact your local FEP Customer Service Representative. Information about your local FEP Customer Service Representative is located on the back of your Identification Card.

LOCAL FEP CUSTOMER SERVICE REPRESENTATIVES

16. Where can I find information about my local FEP Customer Service Representative?
Information about your local FEP Customer Service Representative is located on the back of your Identification Card.

SERVICE BENEFIT PLAN & OTHER QUESTIONS

18. I recently signed up for the Plan or made changes to the policy, why don't you have my current data?
We update the Service Benefit Plan WalkingWorks eligibility file regularly. However, lags can occur. Please check back in 5-7 days, or contact your local FEP Customer Service Representative. Information about your local FEP Customer Service Representative is located on the back of your Identification Card.

19. Other Service Benefit Plan questions . . .
Any questions not related to the pedometer, such as:
What hospital to use?
What is the coverage for a service?
What is the deductible?
What is the status of a prescription?

Please contact your local FEP Customer Service Representative. Information is located on the back of the Identificaion Card.

20. Can I make corrections/changes to my policy with you?
No. You need to contact your local FEP Customer Service Representative. Information about your local FEP Customer Service Representative is located on the back of your Identification Card.